Carote Stainless Steel Insulated Coffee Mug

All orders are shipped via Australia Post Standard Small Parcel with free shipping within Australia (Australia only).

Orders are typically dispatched within 1–5 business days depending on current order volume.

Estimated delivery time after dispatch is 2–5 business days, depending on location.

If you have not received a shipping notification within one week of placing your order, please contact our customer support team for assistance.

Returns are accepted provided the item includes all original packaging, accessories and instruction materials.

Unfortunately, returns cannot be processed if packaging or components are missing.

To request a refund, please contact our customer service team to obtain a return form and provide your order number.

Refund processing time depends on your bank and typically takes 3–14 business days.

We accept major credit and debit cards, as well as PayPal, Afterpay and Zip.

All payments are processed through secure, encrypted systems to ensure your information is fully protected.

All electrical products include a 12-month warranty covering manufacturing defects.

This warranty does not cover damage caused by misuse, accidents, or improper handling.

Please contact our support team with your order number for warranty assistance.

Paper packaging is made from FSC® certified stock. Please remove this component and place it in the recycling bin.